Nuuvee's Response to COVID-19

At Nuuvee, we are putting people first while still maintaining high-functioning business operations
 

Latest update from our courier services: 
 

 

As a result of recent lockdowns enforced by State Governments at a local level across parts of NSW, QLD, and WA, combined with the closure of several state borders, the arrival, and departure of both local and interstate freight into all major national metropolitan areas may be delayed.

Whilst we understand that delays of any length can be frustrating, we are doing everything possible to keep all parcels moving and delivering them as safely and quickly as possible.

 

Due to the Victorian Government's COVID-19 lockdown restrictions, you

might experience delivery delays, with substancial delays for deliveries

to Victoria. We thank you for your patience.

Our thoughts are with all Australians impacted by the COVID-19 Coronavirus outbreak. The health and safety of our customers, employees and couriers remains a top priority as we comply with government imposed safety measures. These restrictions have directly impacted us, leading to some delays in collection and delivery of your shipments.

"Throughout this ongoing period of uncertainty, I want to reassure you that we are committed to remaining fully operational. Our business plays a critical role in connecting Australian businesses and consumers, and we will continue to provide our services during this time.
Our team is implementing proactive measures to stop the spread. Some of these measures include:
  • Implementing mandatory temperature testing of all franchisees and employees daily
  • Mandating social distancing
  • Activating contactless customer interactions across all deliveries, pickups, and collections."
 
Ramping up our orders delivery services: 
 
I understand that the global coronavirus pandemic is presenting our customers with an ever-changing and challenging situation. As the demand for online orders and home deliveries is increasing, at Nuuvee we are taking steps to ensure we always have supplies on hand, we ship orders daily and work very closely with courier companies to ensure everyone gets there orders in a timely manner. Nevertheless, due to these uncertain times, we urge our customers to plan ahead and not leave their orders to the last minute. Please allow enough time for potential delivery delays as the coronavirus crisis unfolds.
 
Protecting our staff and the community: 
 
As the global Coronavirus (COVID-19) outbreak continues to evolve, we wanted to share with you some important information about the steps we’re taking to minimise the risk of our exposure in our local community. Our biggest priority is the health and safety of our staff and you, our valued customers.

We are taking extra precautionary measures to ensure our workplace is a hygienic and safe environment for everyone. These precautionary measures include:

1. Increasing the level and frequency of cleaning our workplace with anti-bacterial detergent.
2. Use of hand sanitiser in the workplace.
3. The continuing use of mask and gloves during our packing process.

Rest assure we will continue to monitor the COVID-19 situation and will respond based on the advice of governments, public health authorities, and medical professionals.